Some 67 per cent of homeowners claim that the customer service they receive from consumer-facing firms has either stayed the same or got worse over the last three years. The survey, which was carried out by YouGov, found that only 22 per cent said customer service had improved somewhat over the period, while only 3 [...]
http://www.keycomputers.co.uk/industry-news/field-service/poor-customer-service-still-affecting-homeowners/
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