A recent article on Computer World UK has encouraged businesses to implement an IT service management strategy. The article is by Stephen Mann, a senior analyst for Forrester. In it he notes that IT service management and strategy are “unfortunately” not often terms which are used together. Mann outlines the term strategy as, “a plan [...]
http://www.keycomputers.co.uk/industry-news/field-service/businesses-urged-to-develop-an-it-service-management-strategy/
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