An expert has called upon cloud service providers to invest in service management in order to ensure they keep up with the demands of their customers. Service Management Investment The suggestion was made by Scott Stewart, the research director at research firm Longhaus. He said that the industry is crowded and investing in strong IT service [...]
http://www.keycomputers.co.uk/industry-news/it-cloud-computing/do-cloud-providers-need-better-service-management-capabilities/
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