A new report has revealed the amount of time and money wasted when people have to wait in for at-home services. The study of efficiency within the mobile workforce industry gives a fascinating look into the impact that inefficiency and poor service management can have on the economy. The ‘Cost of Waiting’ report, by TOA [...]
http://www.keycomputers.co.uk/industry-news/field-service/waiting-for-services-costs-the-economy-billions/
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