Thames Water is improving its mobile workforce management capability, using technology to boost the performance of its customer contact operations. The package by Sabio makes the engineer scheduling process more efficient by tracking agent availability and adherence to company policy. Organisational support includes multi-week scheduling and back-office integration to compare performance to key customer service [...]
http://www.keycomputers.co.uk/company-news/thames-water-invests-in-new-workforce-management-package/
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