A recent article has noted that many employees fear the automation of service management. However, the report on ComputerWorldUK notes that the move towards automation is likely to shift job needs rather than doing away with the requirement for IT support workers. The article’s author, Stephen Mann, quotes a recent report by Glen O’Donnell, which [...]
http://www.keycomputers.co.uk/industry-news/it-cloud-computing/automation-will-create-new-it-support-needs/
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