Larger firms are reportedly keen to win back the advantage they once had from a customer service point of view, after smaller firms took the upper hand through social networking promotion. Research by Sage found that customer service will become increasingly important to them in the coming year. The research also showed that larger firms [...]
http://www.keycomputers.co.uk/industry-news/field-service/larger-firms-set-to-invest-in-customer-service-software/
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